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Product FAQ

Q: Compatible/Remanufactured Ink Cartridges - Will they void my printer warranty?

A: Using these cartridges will NOT void your printer warranty. Federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions. For more details, please refer to: Magnuson-Moss Warranty Improvement Act (U.S. Code - Title 15, Chapter 50, Sections 2301-2312).

Q: What is the difference between a compatible and a re-manufactured ink cartridge?

A: A compatible ink cartridge is a generic replacement for OEM cartridges. A re-manufactured ink cartridge is a recycled OEM cartridge that was been through a cycle of cleaning, refilling and testing to meet factory standards. Each re-manufactured ink cartridge gets thoroughly cleaned and then refilled with high quality ink originally manufactured in Germany. They then go through a series of tests to ensure the internal pressure of each cartridge is at the appropriate level for use.
Each compatible and re-manufactured Epson ink cartridge gets print-tested with each of their respective lists of all of their various compatible printers. We only allow cartridges that pass with flying colors to be sold to our customers.

Q: Do you guarantee your products?

A: Yes, we have a 24-month satisfaction cash-back guarantee for all of our compatible and remanufactured products.

Q: What is your warranty?

A: We offer a 2 year replacement warranty on all compatible and remanufactured products, and a 6-month satisfaction guarantee. OEM products are covered by the manufacturer.

Order FAQ

Q: What are your payment options?

A: We only accept PayPal as our payment method.

Q: Is your website secure?

A: For credit card transactions, Officemum.com adds security by using Secure Sockets Layer (SSL) technology. This means that the credit or debit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser (up to date versions of Firefox, Safari, Chrome and Internet Explorer, for instance), shopping on the SuppliesOutlet.com website is the safest kind of transaction possible with a credit card. Our site is also verified daily to be McAfee secure for your protection.
When "sign-in" or "checkout", you will see that the Inkbow page URL address starts from "https://" ("s" on "https" meaning secure SSL connection).
SSL is all about encryption. SSL encrypts data, like personally identifiable information and credit card number, which prevents the criminals from stealing your information for malicious intent.
When the website URL address begins with "https", you know that you're on an SSL protected page and the website is secure.

Q: How do I find my product?

A: To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q: How do I use a coupon?

A: After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon codeļ¼Œthen click "Apply".

Q: How can I find my tracking number?

A: You will receive an automated email notification as soon as we have tracking information available in our system. In addition, you can get tracking info at any time using our convenient order tracking form.

Shipping FAQ

Q. How much does shipping cost?

A. In the contiguous United States, all orders ship for Free.

Q. How long will it take to get my Epson package?

A. US orders are usually delivered in just 3 to 7 days.

Q. If I place the order today, when will you ship?

A. 99% of our orders placed before 4pm PST Monday-Friday will be shipped out the same day. Orders placed after that or over the weekend will go out on the next business day.

Q. What carrier do you use to ship?

A. We ship via the United States Postal Service.

Q. How can I track my shipment?

A. We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.Click "Track Order" for complete details.

Q. What should I do if my shipment never arrives?

A. Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website. We will get back to you quickly.